Last Updated: 10 August 2026
Bio Peptides UK Ltd (“Bio Peptides UK”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, biopeptides-uk.com, place an order, create an account, contact us, or otherwise interact with our services.
Bio Peptides UK Ltd is registered in England under company number 16859103.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
The data controller responsible for your personal information is:
BIO PEPTIDES UK LTD
Company Number: 16859103
Registered in England, United Kingdom
Website: biopeptides-uk.com
If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide Directly
When you create an account, place an order, contact us, or use our website, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information
- Order and transaction details
- Information provided when contacting customer support
- Information you provide through contact forms
- Any other information you voluntarily provide to us
Payment Information
When you make a purchase, payment information may be processed by our third-party payment providers.
We may receive information such as your payment status, transaction reference, payment method, and limited transaction details. We generally do not store complete payment card numbers or security codes on our own systems.
Payment providers process your information according to their own privacy policies and security requirements.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Time zone
- Approximate location derived from your IP address
- Pages visited
- Referring website
- Website interactions
- Date and time of visits
- Technical and diagnostic information
This information may be collected through cookies, server logs, analytics tools, security systems, and similar technologies.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil orders
- To provide products and services you request
- To process payments
- To arrange delivery and shipping
- To create and manage customer accounts
- To communicate with you about your orders
- To respond to enquiries and customer support requests
- To provide information you have requested
- To maintain and improve our website
- To monitor website performance
- To prevent fraud, abuse, and unauthorised activity
- To protect the security of our website and systems
- To comply with legal and regulatory obligations
- To maintain appropriate business and financial records
- To send marketing communications where permitted and where required, with your consent
- To understand how visitors use our website and improve the user experience
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
4. Lawful Basis for Processing
Where UK data protection law applies, we process personal information using one or more lawful bases, depending on the circumstances.
These may include:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as processing an order and arranging delivery.
Legal Obligation
We may process information where necessary to comply with our legal, accounting, tax, regulatory, or other legal obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Examples may include website security, fraud prevention, maintaining our systems, improving our services, and managing customer relationships.
Consent
Where required, we may rely on your consent, including for certain marketing activities and non-essential cookies or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time.
5. Orders and Customer Accounts
If you place an order through our website, we use the information you provide to process and fulfil your order.
This may include using your:
- Name
- Billing details
- Delivery address
- Email address
- Telephone number
- Order details
- Payment and transaction information
We may also use your information to provide order confirmations, shipping updates, customer service communications, and information relating directly to your purchase.
If you create an account, we will use your information to maintain and provide access to your account.
6. Marketing Communications
Where permitted by law, we may send you information about our products, services, promotions, or other relevant updates.
You can unsubscribe from marketing communications at any time by:
- Using the unsubscribe link included in marketing emails; or
- Contacting us directly.
Even if you opt out of marketing communications, we may still send essential service communications, such as order confirmations, delivery updates, account notices, or important information relating to your transactions.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate effectively, maintain security, remember preferences, understand website usage, and improve our services.
Cookies may include:
- Strictly necessary cookies required for website functionality, security, account features, shopping carts, and checkout.
- Analytics cookies used to understand how visitors use our website.
- Preference cookies used to remember choices and improve your experience.
- Marketing cookies where applicable and where you have provided the required consent.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or withdraw your cookie preferences through our cookie controls or through your browser settings.
Please note that disabling certain cookies may affect the functionality of parts of the website.
8. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- IT and technical service providers
- Website security providers
- Email and communications providers
- Analytics providers
- Customer support providers
- Professional advisers, such as accountants, lawyers, and auditors
- Government authorities, regulators, courts, or law enforcement where legally required
Third-party service providers are expected to process personal information only for appropriate purposes and in accordance with applicable data protection requirements.
We do not sell your personal information to third parties.
9. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.
Where required, we may use appropriate safeguards such as adequacy regulations, international data transfer agreements, or other legally recognised mechanisms.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The nature of the information
- Why we collected it
- Whether you have an active customer relationship with us
- Legal, accounting, tax, or regulatory requirements
- The need to establish, exercise, or defend legal claims
- Our legitimate business requirements
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Alteration
- Unauthorised disclosure
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
You are responsible for keeping any account passwords and login credentials confidential and should notify us if you believe your account has been accessed without authorisation.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including:
- Right to access – You may request a copy of the personal information we hold about you.
- Right to rectification – You may ask us to correct inaccurate or incomplete information.
- Right to erasure – You may request that we delete your personal information in certain circumstances.
- Right to restrict processing – You may request that we restrict how we process your information in certain circumstances.
- Right to data portability – In certain circumstances, you may request your information in a structured, commonly used, machine-readable format.
- Right to object – You may object to certain processing, including processing based on legitimate interests and certain direct marketing.
- Right to withdraw consent – Where processing is based on consent, you may withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us using the contact details available on our website.
13. Children’s Privacy
Our website and products are intended for adults and are not directed towards children.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
14. Research-Only Products
Bio Peptides UK supplies products that are marketed strictly for laboratory and scientific research purposes.
Our website states that these products are not intended for human consumption, animal consumption, medical use, or therapeutic applications.
We do not knowingly collect or request health information for the purpose of recommending, prescribing, diagnosing, or administering our products.
Customers should not provide sensitive health or medical information through our website unless specifically required for a legitimate customer-service or legal purpose.
15. Third-Party Websites
Our website may contain links to websites, services, or platforms operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Fraud Prevention and Website Security
We may process technical and transaction-related information to detect and prevent:
- Fraudulent transactions
- Account abuse
- Unauthorised access
- Malicious activity
- Security threats
- Attempts to interfere with our website
This may include IP addresses, device information, browser information, account activity, and transaction information.
We may share relevant information with payment providers, security providers, law enforcement, or other appropriate parties where necessary to prevent or investigate suspected fraud or unlawful activity.
17. Automated Decision-Making
We may use automated tools provided by third-party services for purposes such as fraud detection, security monitoring, spam prevention, or website functionality.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you unless permitted by applicable law and appropriate safeguards are in place.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the top of this page.
We recommend checking this page periodically to remain informed about how we handle personal information.
19. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we process your personal information, please contact us through the contact information provided on our website:
BIO PEPTIDES UK LTD
Company Number: 16859103
Registered in England, United Kingdom
Website: biopeptides-uk.com
20. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK’s data protection regulator if you believe your personal information has been handled unlawfully.
The Information Commissioner’s Office (ICO) provides guidance on data protection rights and complaints.
Information Commissioner’s Office (ICO)
United Kingdom
You can find information about your data protection rights and how to make a complaint on the ICO website.
Privacy Policy last updated: 10 August 2026
