Frequently Asked Questions

Storage & Handling

Due to limited space on product vials, only basic storage instructions are provided on the label. The information below is intended to offer additional general guidance to help support proper storage and handling.

Important: If any instructions on the vial label differ from the information below, the label instructions take priority.

Temperature guidance

Maintaining appropriate and consistent temperature is important for product quality.

• Room temperature: – Avoid prolonged storage at room temperature.
• Refrigerated storage: 2–8°C (36–46°F) – Recommended particularly for extended storage or after reconstitution.
• Frozen storage: -20°C (-4°F) or below

Avoid repeated warming, cooling, or freeze–thaw cycles, as temperature fluctuations may affect stability.

Fridge vs freezer

• Refrigerator:
  • Suitable for many lyophilized (freeze-dried) products and most reconstituted solutions
  • Store in the main body of the fridge, not the door
  • Keep protected from light and moisture.
• Freezer
  • Use only if specifically allowed
  • Store in airtight packaging
  • Avoid repeated removal and refreezing

General storage guidelines

• Keep vials sealed until use
• Store in a cool, dry place
• Protect from direct light, heat, and humidity
• Avoid areas with frequent temperature changes (e.g., vehicles, windowsills)

Handling recommendations

• Use clean, dry tools and surfaces
• Avoid vigorous shaking; gentle mixing is preferred
• Minimize time outside recommended storage conditions
• Do not transfer or combine contents between containers

Shipping & receipt

• Inspect products immediately upon delivery
• Store according to recommendations as soon as possible
• Contact support if damage or temperature exposure is suspected

Disposal

Dispose of unused product and packaging in accordance with local regulations.