Shipping Information
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods
We offer several shipping options to ensure your peptides arrive safely and in optimal condition. All peptides are shipped with appropriate temperature control measures. Temperature controlled options are available on request.
Delivery Times
UK delivery times vary based on your location and selected shipping method:
– Standard Delivery: 2-4 business days
– Express Delivery: 1-2 business days (Orders placed before 2pm)
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Product Handling
Upon receipt of your order:
– Inspect the package immediately
– Store peptides according to policy
– Keep bacteriostatic water at room temperature
– Contact us immediately if there are any issues with your delivery
Returns & Refunds
Quality Guarantee
We stand behind the quality of our products. If you receive a damaged or defective product, please contact us within 48 hours of delivery.
Return Conditions
Due to the nature of research peptides and storage requirements, we can only accept returns for:
– Damaged products
– Incorrect items shipped
– Manufacturing defects
Non-Returnable Items
For safety and quality reasons, we cannot accept returns of opened or improperly stored products.
Refund Process
Approved returns will be refunded to the original payment method within 5-10 business days of receiving the returned item.
Contact Us
If you have any questions about shipping or returns, please contact our customer service team.
